Estrelar

Help centre

How can we help?

Quick fixes for the most common questions. If something still isn't right, write to support@estrelars.app — a human will answer.

Works offline EN · RU · BG No account needed
Estrelar app icon

Sound doesn't play

Interface sounds are short cues for taps, navigation and success. If you hear nothing:

  1. Tap anywhere in the app once — audio starts after the first interaction.
  2. Check Settings → Interface sounds is switched on.
  3. Make sure the device volume is up.
  4. On iPhone, the silent switch (Ring/Silent) mutes app sounds.

Export your data as JSON

  1. Open Settings (gear icon on Pulse).
  2. Go to Your data → Export JSON.
  3. The app saves a file such as estrelar-export-2026-10-05.json to your device (on iPhone, choose where to save it in Files).

The file contains your reads, tracker sessions, goals, progress and settings. It's created on your device and never uploaded. Keep it somewhere safe — it's your backup.

Moving to another device

Because there are no accounts, data doesn't sync automatically. Export a JSON file on the old device and keep it as an archive; you can open it with any text editor. Automatic import is not available yet.

Reset the app

Reset is permanent. We hold no copy of your data, so export first if you might want it later.

  1. Open Settings → Your data → Erase all data.
  2. Confirm twice. All reads, progress and preferences are wiped from this device.
  3. The app restarts with onboarding, as on first launch.

Deleting the app from your device removes its data as well.

Offline behaviour

Estrelar is designed to work without a connection. Once loaded, everything below keeps working offline:

  • Writing, editing, resolving and searching Match Reads
  • The Live Tracker and momentum chart
  • All Lab calculators (Elo, Poisson, Form index, Pythagorean, Comparison)
  • Chronicle articles, timeline, glossary and quiz
  • Pulse statistics, goals, achievements and recommendations

Only Team lookup and Read more need the internet. When offline, they show a short message instead of results.

Team lookup & “Read more” not loading

  • Check your connection — requests time out after a few seconds and show a fallback.
  • Try the club's common English name (e.g. “Arsenal”, not “AFC”).
  • Content blockers may block TheSportsDB's image CDN; results still show without the badge.
  • Wikipedia summaries use your app language; some articles may not exist in Русский or Български.

Languages

Estrelar is available in English, Русский and Български. You choose a language during onboarding and can change it anytime in Settings → Language. The change applies instantly, including Chronicle articles and the glossary.

Motion, sound & accessibility

Use Settings → Motion to reduce animations, and Settings → Sound to switch effects off. If your system has “reduce motion” enabled, Estrelar respects it automatically.

My data disappeared

Data lives only on the device where you created it. Common causes:

  • You opened the app on a different device.
  • The app was deleted and reinstalled.
  • Storage was evicted on a device that was very low on space.

Regular JSON exports are the best protection.

Contact support

Email support@estrelars.app. Helpful details: your device model and iOS version, app language, and the steps that led to the issue. Please don't include personal information you don't need to share.

Email support